March 2025 Provider Pulse

Avoid Delays in Emergency Care Authorization

The Department of Veterans Affairs (VA) is working to improve the timeliness of community care authorization decisions. The first step is to ensure the information received from your initial notification is complete and accurate, either through VA’s Emergency Care Reporting (ECR) portal or by calling 844-72HRVHA (844-724-7842).

Please:

• Ensure the chief complaint being reported, along with the diagnosis code, is accurate.
• Note the Veteran’s mode of arrival to the emergency room (e.g. ambulance, walk-in).
• Note whether the Veteran was admitted for further treatment.
• Submit the Veteran’s medical documentation to the nearest VA medical center as soon as possible.
• Make sure that all information reported is supported by medical documentation.

With your help, we can identify issues and serve you and the Veterans you care for more effectively. Please visit VA's emergency medical care webpage for more information.

Enhance Your Skills with VHA TRAIN

 VHA TRAIN offers a wide range of training courses tailored to healthcare providers serving Veterans.

From clinical best practices to specialized Veteran care topics, VHA TRAIN provides valuable educational resources at your fingertips. Whether you’re new to CCN, or a seasoned provider, there’s something for everyone to enhance their knowledge and improve Veteran care.

Upcoming Live Webinar: Menopause in the Women Veteran Population

Join a discussion on April 8 at 12 p.m. EST, covering the healthcare needs of women Veterans experiencing menopause. This webinar will help you identify potential early onset menopause in women Veterans with military environmental exposure. This training is best for physicians, nurses, and other healthcare professionals.

It is sponsored by the War Related Illness and Injury Study Center within Health Outcomes Military Exposures, or WRIISC-HOME.

• Date: April 8 at noon ET
• Location: VHA TRAIN
• Credit/hours: One (1)
• Accreditations: AAPA, ACCME, ACCME-NP, ANCC, APA, ASWB, CDR, JAIPCE, NBCC, NYSED-P, NYSED-SW

VA CCN Provider Handbook Updates

There are currently no updates to the CCN Provider Handbook.