Provider Training
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CCN Education Available for Providers
Providers will need to know how CCN works to ensure seamless care to Veteran patients.
TriWest has a full training program via its Payer Space on Availity that walks providers through the CCN processes and procedures. The training covers such topics as appointing and approved referrals/authorizations, claims submission, requests for services, and other CCN processes and procedures.
The training methods TriWest has available include:
- Webinars – live, interactive virtual classes where providers can ask questions in real time.
- MicroLearning Videos – short, bite-sized video snippets that cover various aspects of CCN.
- eSeminar Learning Paths – MicroLearnings based on a variety of topics that, when viewed consecutively, form a complete eSeminar. Think of MicroLearnings as individual songs and the Learning Path as the playlist.
Register for Training Now!
To register for CCN webinar sessions, login to Availity and sign up for an account for free.
After logging into Availity:
- Navigate to the TriWest Payer Space
- Click on the TriWest Learning Center
- Register for the various CCN webinars at the times that work for you
Providers may also enroll in an on-demand eSeminar Learning Path by navigating to the TriWest Learning Center, as mentioned above.
VA Opioid Safety & Military Culture Training for Providers
The required opioid safety information and training is a part of the Department of Veterans Affairs (VA) Opioid Safety Initiative, a comprehensive strategy to reduce reliance on opioid medications, and improve effectiveness and safety for Veterans. To enroll, providers can register online and download the two-page fact sheet.
Access Opioid Safety Initiative Training
- Create a VHA TRAIN account. Watch the tutorial, How to Complete your TRAIN Profile, and ensure your profile is set up under the correct group: VHACCP.
- TRAIN ID# 1086479
- Reserve approximately 20-30 minutes to complete.
- Read VA’s Opioid Safety Document
VA Recommended Courses
VA highly encourages community providers to take the following courses to best serve Veterans:
- Veterans' Health Initiative: Traumatic Brain Injury (TBI) — TRAIN ID #1084807
- MISSION Act 133: A Core Training on Military Sexual Trauma (MST) for Community Medical Professionals — TRAIN ID #1089409
- MISSION Act 133: A Core Training on Military Sexual Trauma (MST) for Community Mental Health Providers — TRAIN ID #1090456
- Psychotherapy for PTSD: Recommendations from the VA/DoD Clinical Practice Guideline (23170) — TRAIN ID #1132794
- Skills Training for Evaluation and Management of Suicide — TRAIN ID #1090912
Find more information and other courses on VA's Provider Education and Training Resources page.