CCN Training for Providers
Stay in the know about Veteran care! Discover live and on-demand training options to fit your needs.
They've trained to serve us; now train to serve them.
Veteran care needs are unique. Learn about military culture and initiatives designed to protect and support our nation’s heroes.
Take the VA Opioid Safety Training
The Department of Veterans Affairs (VA) requires all providers to complete the opioid safety training on VA’s VHA Pain Management page.
Access Opioid Safety Initiative Training
- Create a VHA TRAIN account
- Take course 1086479
- Reserve approximately 20-30 minutes to complete.
- Read VA’s Opioid Safety Document
Take VA Highly Recommended Courses
Once registered on VHA Train, VA highly encourages community providers to take the following courses to best serve Veterans:
- Course 1085488: A Perspective of Veteran Care
- Course 1075258: Preventing Suicide Through Lethal Means Safety & Safety Planning
- Find more information and other courses at VA's Provider Education and Training Resources page.
Take Live or On-Demand Training to Learn More about VA’s Community Care Network
TriWest offers an extensive library of CCN-specific topics including billing/claims, appointing and referrals, and more.
- Log in to your Availity account at www.availity.com.
- Navigate to the TriWest Payer Space.
- Click on the TriWest Learning Center.
- Register for live or on-demand training.*
* For help registering for training, see the TriWest Learning Center Quick Reference Guide.
Learn VA’s External Provider Scheduling System
Join the webinar series to learn about VA’s External Provider Scheduling (EPS) system. EPS is a secure platform that enables community providers to schedule VA appointments, improving coordination and supporting timely care for Veterans.
Each session provides a brief overview of EPS benefits, a live demonstration, and onboarding guidance.
Webinar Topics
- EPS overview
- Scheduling tool demonstration
- Onboarding steps
- Q&A
Schedule (Eastern Standard Time)
Daily from August 17–September 30, 2026
To view the schedule and register, visit EPS Webinar Series - Provider Onboarding RSVP and fill out the registration form.
Questions regarding EPS or this webinar series may be directed to the EPS Provider Team at epsprovider@va.gov. More information on EPS can also be found on the External Provider Scheduling web page.